Frequently Asked Questions (FAQ)

Here are some frequently asked questions, so hope you find your answers here! 
If not, you can always drop us a DM via Instagram or Email and we would answer them as soon as possible 

What materials are used in the jewelry?

Our jewelry is crafted with high-quality materials, including natural crystals, 14K gold-filled, and heavy-duty gold-plated elements. Each piece is carefully designed to ensure durability, beauty, and elegance.

 

Is the jewelry hypoallergenic?

Yes, our jewelry is designed to be hypoallergenic, making it safe for those with sensitive skin. We use high-quality materials like 14K gold-filled and carefully selected metals to minimize the risk of irritation.

 

What’s the difference between gold-plated and heavy-duty gold-plated?

Think of it this way—do you want a piece that stays with you for decades or something elegant that you wear with care?"

Gold-filled: Made for those who want a piece that never fades, never loses its presence. Crafted to be worn daily, for years to come.
Heavy-duty gold-plated: A balance of beauty and durability—designed for elegance with mindful care.

Not sure? Tell us what you’re looking for, and we’ll help you find your perfect match.

 

How do I care for my jewelry?
Jewelry, like all beautiful things, deserves a little care

For Gold-Plated Pieces:
Keep them away from water, sweat, and perfumes — think of them as delicate whispers of gold. Store in a soft pouch when not worn, so they stay as radiant as the day they met you.

 

Where do the gemstones come from?

We source our gemstones from reputable suppliers who follow ethical and sustainable practices. We use collector-grade beads, known for their superior quality, to ensure that each piece is not only beautiful but also responsibly crafted.

 

How do I determine my ring/bracelet/necklace size?

If you need any help, don’t hesitate to reach out—either DM us on Instagram or leave your inquiry via the "Contact Us" tab on our website. We’re here to assist you with measuring and selecting the right size.

 

Do you offer custom designs or personalization?

We aren’t offering custom designs or personalization yet, but stay tuned! We plan to introduce this service soon.

 

What country do you ship to?

We ship worldwide! However, we recommend contacting us to confirm shipping availability and to get an estimate of the shipping duration for your specific location.

 

How long will it take to receive my order?

We typically ship orders within 3-5 business days. Delivery times will vary depending on your location.

 

Do you offer gift wrapping or special packaging?

Our jewelry boxes are designed to be gift-ready, making them perfect for any special occasion.

 

What is the return/exchange policy?

Your satisfaction is our priority. If you're not completely happy with your purchase, we offer easy returns or exchanges within 14 days of receiving your order, as long as the jewelry is in its original, unworn condition. Please refer to our full return policy for more details on what qualifies as original condition.

 

Is there a warranty on the jewelry?

We’re confident in the quality of our jewelry, which is why all our pieces come with a one-year warranty against defects in materials or craftsmanship. Should you encounter any issues, we’ll repair or replace your item at no additional cost. Please see our Terms & Conditions for more details.

 

How should I care for and clean my jewelry?

To maintain your jewelry’s shine and beauty, gently wipe it with the soft cloth provided with your order. Avoid exposing your pieces to harsh chemicals, water, or excessive moisture. For best results, store your jewelry in a cool, dry place, ideally in a jewelry box or pouch.

 

What’s your policy on repairs?

We offer repair services for all our jewelry. If your piece needs a repair, contact us with details, and we’ll provide a solution, whether it’s within warranty or requires a small fee outside of warranty.

 

How do I style this piece?

Our jewelry is designed to be versatile, easily complementing a wide range of outfits and occasions. We’re working on a style guide and blog to inspire you with ideas on how to wear and pair your jewelry.

 

Do you have any discounts or loyalty programs?

We love rewarding our customers! Sign up for our newsletter to receive exclusive discounts, special offers, and join our loyalty program to earn points on every purchase.